We've launched the new withdrawal system. Things are going well, but we added one new feature to address a common issue people were having.
If you send a transaction to us and our systems don't recognize it, we created a tool to help.
Now, you can send us the transaction id of your payment, and we'll do our best to find it and apply it as payment to your withdrawal.
What sometimes happens is your wallets will round to 0 decimals, so 50.0001234 becomes 50, and we can't track the payment properly. But with this new tool, we can apply payments to your account, even when the amount sent is slightly different.
You just need to go to the point conversion page, click a token request that is awaiting payment, and you will find a link to the new feature near the bottom of the payment page.
Click below to visit the exchange page and earn your points. (+ 5000 points)